Information Richness, Retailer Brand, Extended Offers pada Niat Beli Konsumen Menggunakan T-Cash

Alit Trihernindya Koesetyo Putri, Bustanul Arifin Noer
Submission Date: 2017-01-18 17:42:47
Accepted Date: 2017-03-17 10:28:10


Pada era yang menuntut serba cepat dan instan, pembayaran elektronik memberikan kemudahan dan kecepatan dalam bertransaksi. Dari berbagai macam jenis pembayaran elektronik, Telkomsel T-Cash muncul sebagai jenis pembayaran elektronik berupa uang elektronik untuk menyimpan uang dan bertransaksi saat membeli produk di merchant atau peritel. Konsumen hanya perlu memiliki stiker T-Cash yang diletakkan di smartphone kemudian menempalkannya (tap) ke mesin NFC yang tersedia di merchant. Meski demikian, jumlah pengguna T-Cash masih belum mencapai target, sehingga Telkomsel perlu memperhatikan faktor-faktor yang mempengaruhi niat beli konsumen menggunakan T-Cash. Melalui penyebaran kuesioner ditujukan kepada pengguna T-Cash, penelitian ini bertujuan untuk meneliti pengaruh faktor information richness, retailer brand, extended offers, serta pengaruh hubungan ketiganya pada niat beli konsumen menggunakan T-Cash. Hierarchical moderator regression analysis, simple slope analysis dan structural equation modelling (SEM) digunakan sebagai metode penelitian dengan confirmatory factor analysis untuk melakukan studi konfirmasi terhadap penelitian terdahulu. Penelitian ini menunjukkan bahwa ketiga faktor berpengaruh positif terhadap niat beli konsumen mengunakan T-Cash, information richness berhubungan komplemen dengan extended offers, extended offers menjadi substitusi retailer brand, serta information richness dengan retailer brand berhubungan substitusi dalam meningkatkan niat beli menggunakan T-Cash. Disarankan untuk penelitian selanjutnya dapat menyelidiki pengaruh faktor lainnya serta diaplikasikan pada jenis layanan yang lebih bervariasi.


extended offers; information richness; niat beli konsumen; retailer brand; uang elektronik


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