Peningkatan Pelayanan Bus Transjakarta Berdasarkan Preferensi Pengguna (Studi Kasus: Koridor I Blok M – Kota, Jakarta)

Abstract

Transjakarta merupakan pelopor pengadaan BRT (Bus Rapid Transit) di Indonesia.  Penurunan jumlah pengguna hingga 10% pengguna di koridor I Blok M – Kota diakibatkan oleh tidak seimbangnya pertumbuhan jumlah pengguna dengan  optimalisasi layanan. Maka dari itu diperlukan adanya peningkatan pelayanan bus transjakarta berdasarkan preferensi pengguna. Analisa untuk mengetahui preferensi pengguna akan menggunakan analisa service quality, sehingga didapat prioritas layanan transjakarta dengan tingkat ketidakpuasan  tinggi. Setelah itu dapat disusun arahan peningkatan layanan berdasarkan prioritas layanan menggunakan triangulasi dengan membandingkan keadaan eksisting, harapan pengguna, dan peraturan standarisasi setiap layanan. Penyusunan arahan penelitian adalah arahan layanan faktor insternal dan eksternal

CC Licencing

Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).